Returns

Need help? Text or call our customer care department.

Mon. - Fri, 9 AM - 9 PM (EST)
Sat. & Sun, 9 AM - 6 PM (EST)
1
Find order
2
Select return
3
Print label
Enter your order information:
Free Returns

If you aren't completely happy with your purchase, simply return it within 45 days from purchase. Returns must be in new condition, in the state you received them. New Balance reserves the right to refuse worn or damaged merchandise. Unfortunately, we cannot accept returns on custom shoe orders.

Extended Holiday Returns: Purchases made from November 1 through December 31, 2020 are eligible for return through January 31, 2021, or 45 days after the purchase date.

Returns
 
  • Please note, we are waiting 72 hours before handling all packages being delivered to our warehouse as a precaution and to protect our associates from COVID-19. As a result, returns processing may be delayed.
  • Please allow up to 15 business days after we receive your package to process your refund and credit your account.
  • If you are returning an item you received as a gift, the refund will be credited to the original form of payment used for the purchase.
  • Gift with purchase (GWP) items must be included in the return to be eligible for a full refund.
  • Need help with a return? Call our Customer Care team at (888) 832-7084.
Exchanges
 
  • Need help finding a new size, color or product? We recommend placing a new order for a replacement item. Our inventory changes often and select sizes and colors may sell out.
  • Place a new order online or call (888) 832-7084.
  • Then follow our return instructions to send back the original item for a refund.
  • Need to exchange an item that was given as a gift? Contact Customer Care at (888) 832-7084.